Health Protocols for COVID-19

Your Safety is Our Top Priority

San Carlos Hotel is now open and accepting reservations!

San Carlos Hotel considers the health and safety of our guests and team members our top priority. 

We have developed and implemented new cleaning and hygienic protocols and also updated amenities and procedures to ensure the safety and well-being of all. 

Travel Advisory Information:

For updated information and to access the traveler health form, please visit: https://coronavirus.health.ny.gov/covid-19-travel-advisory

The Team at the San Carlos Hotel thanks you for your cooperation in maintaining good health for everyone!

 

Flexible Cancellation Policies 

We have current promotions with flexible cancellation policies and is cancellable up to 24 hours prior to arrival date.

San Carlos Hotel Team 

  • Daily health screening for fever or other symptoms prior to employee entering building. 
  • Face coverings required. 

Guestrooms 

  • Enhanced cleaning and hygienic protocols in all guestrooms. 
  • Removal of paper materials, glassware and other amenities to reduce touch points.

Front Desk 

  • Social distancing measures in place. 
  • Frequently cleaning high touch areas. 
  • Sanitizing station available upon arrival. 
  • Protection screens installed at the Front Desk. 

Public Spaces 

  • Increased cleaning protocols throughout all public areas. 
  • Limited occupancy. 
  • Social distancing measures in place. 
  • Sanitizing station available. 

Guestrooms High Touch, Deep Clean

  • Switches & Electronic Controls 
  • Handles & Knobs 
    • Doors, Closets, Drawers, Furniture Knobs, Drapery Pulls 
  • Major Bathroom Surfaces 
    • Toilet Handles And Seats, Splash Walls, Shower/Tub Controls And Sink Faucets
  • Climate Control Panels 
  • Telephones, Remote Controls And Clocks 
    • Handsets, Dial Pads And Function Buttons 
  • Bed & Bedding 
    • All Bed Linens Including Duvet Covers, Pillowcases And Sheets 
  • Bath Amenities  
    • Tissue Boxes, Soap Dishes, Amenity Trays, Hair Dryers And Individual Amenities 
  • Hard Surfaces   
    • Tables, Desks And Nightstands   
  • ​Closet Items  
    • Iron, Luggage Rack, Safe Handles And Keypad