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Health Protocols for COVID-19

Your Safety is Our Top Priority

San Carlos Hotel considers the health and safety of our guests and team members our top priority. 

We have developed and implemented new cleaning and hygienic protocols and also updated amenities and procedures to ensure the safety and well-being of all. 

Important Information:

Governor Cuomo has issued an update to the travel advisory with new guidelines allowing out-of-state travelers to New York to test-out of the mandatory 14-day quarantine.

The guidelines are:

  • Travelers must obtain a test within three days of departure from that state.
  • The traveler must, upon arrival in New York, quarantine for three days.
  • On day 4 of their quarantine, the traveler must obtain another COVID test. If both tests come back negative, the traveler may exit quarantine early upon receipt of the second negative diagnostic test.
  • Completion of Traveler’s Health Form still required.

For updated information and to access the traveler health form, please visit: https://coronavirus.health.ny.gov/covid-19-travel-advisory

We would like to remind you that the above procedures and full compliance with the state quarantine guidelines are required.

The Team at the San Carlos Hotel thanks you for your cooperation in maintaining good health for everyone!

 

Flexible Cancellation Policies 

All current promotions have a flexible cancellation policy which is cancellable up to 24 hours prior to arrival date.

San Carlos Hotel Team 

  • Daily health screening for fever or other symptoms prior to employee entering building. 
  • Face coverings required. 

Guestrooms 

  • Enhanced cleaning and hygienic protocols in all guestrooms. 
  • Removal of paper materials, glassware and other amenities to reduce touch points.

Front Desk 

  • Social distancing measures in place. 
  • Frequently cleaning high touch areas. 
  • Sanitizing station available upon arrival. 
  • Protection screens installed at the Front Desk. 

Public Spaces 

  • Increased cleaning protocols throughout all public areas. 
  • Limited occupancy. 
  • Social distancing measures in place. 
  • Sanitizing station available. 

Guestrooms High Touch, Deep Clean

  • Switches & Electronic Controls 
  • Handles & Knobs 
    • Doors, Closets, Drawers, Furniture Knobs, Drapery Pulls 
  • Major Bathroom Surfaces 
    • Toilet Handles And Seats, Splash Walls, Shower/Tub Controls And Sink Faucets
  • Climate Control Panels 
  • Telephones, Remote Controls And Clocks 
    • Handsets, Dial Pads And Function Buttons 
  • Bed & Bedding 
    • All Bed Linens Including Duvet Covers, Pillowcases And Sheets 
  • Bath Amenities  
    • Tissue Boxes, Soap Dishes, Amenity Trays, Hair Dryers And Individual Amenities 
  • Hard Surfaces   
    • Tables, Desks And Nightstands   
  • ​Closet Items  
    • Iron, Luggage Rack, Safe Handles And Keypad